Facilitating Feedback Exchange for Creative Work

Our research explores how innovators obtain and make sense of diverse feedback from potential stakeholders or customers. We have developed numerous tools to support feedback exchange, such as scaffolding to help novices to perform design critique like experts, recruiting feedback providers through social media or online work forums, visualizing feedback to make sense of and prioritize changes for future iterations, and encapsulating prior designs and their feedback as an interactive gallery to support vicarious learning. The goal is to enable designers of all stripes to obtain authentic, honest, and knowledgeable feedback with clear and actionable steps forward. We are always on the lookout for smart undergraduates or master’s students to contribute to aid in development of interactive tools or help us run/analyze online experiments. If you are interested in learning more or getting involved on this project, reach out to Grace Yen.